Our Guarantee & Warranty - CleanRun Air Duct Cleaning Atlanta

The CleanRun Air Duct Cleaning Atlanta Guarantee

We stand behind every duct cleaning, repair, and sealing job we perform in Atlanta with a written guarantee, not a handshake. Since 2013, we’ve served over 52,000 homes, and every single one received a written price before work started and a documented photo record when our crew left. Our 365-Day Done Right Promise means if the work isn’t right, we make it right - backed in writing on every job, not subject to manager approval. No exceptions, no runaround. Tomas Reyes, Owner of CleanRun Air Duct Cleaning Atlanta, built this standard into the H.A.V.E.N. system because a guarantee you can’t enforce isn’t a guarantee at all.

Call (470) 495-9370

What’s Covered

• Workmanship on every duct run, plenum, and register. We guarantee the physical quality of our cleaning, sealing, and repair work for a full 365 days from the date of service. If a seal fails, a connection loosens, or debris returns to a section we cleaned due to our methods, we return and correct it at no charge.
• Parts and materials we supply and install. Any replacement duct sections, collars, mastic, or access panels we install carry our workmanship backing. We document each part with a photo in your job record so there’s no question about what went in and when.
• Cleanup after the job. We guarantee your home will be left as clean as we found it, including floors around registers, the work path to your HVAC unit, and the utility area. Our negative-pressure extraction systems (high-powered vacuums that pull debris out of the ductwork rather than blowing it around) contain the mess at the source. If we miss something, we’ll return to finish it.
• On-time arrival within your scheduled window. Haven Standard Clause 2: Scheduled Arrival means we give you a firm window, not an all-day wait. Our technicians call ahead when en route, identify themselves by name before arrival, and arrive in uniform. If we miss your window without proactive communication, the diagnostic fee is waived.
• Honest, upfront pricing with zero bait-and-switch. Haven Standard Clause 1: Written Price Before Work Starts applies to every job. We inspect your system, scope the work, and deliver a written price before any panel comes off. That price covers the complete system - not per-vent add-ons, not surprise upsells. What we write is what you pay.

Our Satisfaction Promise

If you’re not satisfied with any aspect of our work, we have a single process: we make it right. Period. Here’s how that works in practice. First, call us at (470) 495-9370 within 365 days of service. A live person answers - we don’t hide behind voicemail. Second, we review your documented photo record, which shows the inside of every duct run before and after our work, along with the written scope you approved. Third, if the issue falls under our guarantee, we schedule a return visit at no charge. No manager approval, no “let us check with the office.” Tomas Reyes put this in writing because he’s seen too many Atlanta homeowners get the runaround from companies whose “satisfaction guarantee” dissolves the moment there’s a real problem. Our crews are background-checked, uniformed, and operating under Haven Standard Clause 3: Verified Crews - so the person who returns knows the work and knows your system. The 365-Day Done Right Promise isn’t marketing language. It’s a written obligation we deliver with every job record, and it’s been our standard since the first Atlanta home we served in 2013.

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Licensed & Insured Backing

A guarantee is only as solid as the company standing behind it. CleanRun Air Duct Cleaning Atlanta is licensed and insured, which means there’s real financial backing if something goes wrong - not just a promise and a prayer. Our general liability coverage protects your property during work. Our workers’ compensation covers our technicians on your premises. And our licensing with the state of Georgia means we meet ongoing requirements for training, safety protocols, and business practices. Tomas Reyes publishes our license status openly because he believes homeowners deserve to verify who they’re letting into their homes. Insurance and bonding aren’t decorative badges - they’re the mechanism that makes a guarantee collectible. When you hire an unlicensed operator, you’re effectively accepting an IOU with no bank behind it. We don’t think that’s good enough for Atlanta homeowners, and we never have.

What’s Not Covered (And Why We’re Upfront About It)

We believe in telling you the limits so you can make an informed decision. Our 365-Day Done Right Promise does not cover: damage to ductwork that existed before our arrival and was documented in your pre-service photo record; issues caused by subsequent work performed by other contractors after our service; normal wear and tear on HVAC components we did not service; or damage from natural disasters, pest intrusion, or homeowner modifications. We document the pre-existing condition of your system with photos precisely so there’s no dispute about what we found versus what we caused. This transparency protects both of us.

The Documented Photo Record: Your Proof of Work

Every CleanRun job in Atlanta concludes with a documented photo record - before and after images from inside every duct run, delivered to you as part of the standard job record. This isn’t a courtesy; it’s a core deliverable we’ve held since 2013. The photos show what our Rotobrush and Nikro equipment extracted, what your plenum looked like before and after, and whether any access panels we installed are properly sealed. If you ever need to invoke your guarantee, these images are the evidence. If you sell your home, they’re documentation for the buyer. And if you simply want to know whether that $199 competitor actually cleaned anything, you have visual proof of what professional-grade work looks like. We’ve found dead rodents in Buckhead returns, three-inch debris build-ups at first elbows in Decatur ranch homes, and flex duct that’s been chewed through by squirrels in Sandy Springs attics. The camera doesn’t exaggerate, and it doesn’t lie.

Free Second Opinion: Put Our Guarantee to the Test

We invite skepticism. Bring us any competitor’s written estimate for duct cleaning, repair, or sealing in the Atlanta area, and we’ll deliver our own written number next to it - at no cost, no obligation. Haven Standard Clause 4: Informed Choice means you deserve to compare real scopes, not teaser prices. We’ll walk through what their proposal includes versus ours, line by line. Often we find competitors quoting per-vent pricing that balloons on arrival, or omitting critical steps like plenum cleaning or register sealing. Our guarantee only applies to work we perform, but the second opinion itself carries no strings. If we’re not the right fit, we’ll tell you.

Equipment That Earns the Guarantee

Our promises mean nothing without tools that can deliver. CleanRun crews in Atlanta use professional-grade equipment from trade-recognized brands: Rotobrush rotary brush systems for mechanical agitation inside duct runs, Nikro and Abatement Technologies negative-pressure extractors for debris containment, Honeywell and Aprilaire media filters and air quality components, and Guardsman protective materials for your home. We name these brands so you can look them up independently - verify the specifications, read the reviews, understand what professional-grade actually means. Cheap shop-vac duct cleaning exists in Atlanta; we’ve seen the aftermath in Virginia-Highland basements where a homeowner paid $89 and got $89 worth of noise. Our equipment roster is part of how we honor the guarantee. You can’t promise clean ducts and deliver them with inadequate suction.

How to Invoke Your Guarantee

Call (470) 495-9370. A live person answers, 24 hours a day. Have your job date and address ready; we’ll pull your documented photo record and written scope within minutes. If the issue requires a return visit, we schedule at your convenience, not ours. Most guarantee calls in the Atlanta area resolve within 48 hours. Tomas Reyes reviews every escalation personally - not because we expect many, but because the owner should know when a promise isn’t kept. In twelve years of operation, our guarantee rate is low precisely because we front-load quality: written scopes, verified crews, documented results. But the promise is real, the process is simple, and the number is (470) 495-9370.

Written by Tomas Reyes, Owner at CleanRun Air Duct Cleaning Atlanta, serving Atlanta since 2013.